Question 1

How does the AI setup work?

Accepted Answer

You enter your website address. Lyane reads your public pages, identifies your business and suggests a customer journey, groups and follow-up rules. You approve or change each suggestion.

Question 2

Can I import my existing contacts?

Accepted Answer

Yes, from a CSV or Excel file, or by connecting Google Contacts or Outlook. Lyane spots duplicates before the import.

Question 3

Is Lyane suitable if I sell to individuals?

Accepted Answer

Yes. When you create your space, choose businesses, individuals or both: records and wording adapt accordingly.

Question 4

How long does it take to get started?

Accepted Answer

A few minutes to create your space. Once your contacts are imported, your team can work the same day.

Question 5

Where is my data hosted?

Accepted Answer

Your data is hosted in the European Union and encrypted, both in transit and at rest.

Question 6

Do I own my data?

Accepted Answer

Yes. You can export all of your data at any time, and delete it permanently when you close your account.

Question 7

Who can see client records?

Accepted Answer

The members of your space, according to the groups and roles set by administrators.

Question 8

Can I change plans at any time?

Accepted Answer

Yes. Upgrading takes effect immediately and is prorated; downgrading takes effect at the end of the current period.

Question 9

What happens at the end of the free trial?

Accepted Answer

Without a subscription, your space returns to the Solo plan. No data is deleted.

Question 10

Which payment methods do you accept?

Accepted Answer

Credit card and SEPA direct debit; bank transfer for the Enterprise plan.

FAQ & contact

Getting started with Lyane

Data and security

Pricing and billing