Privacy policy
Last updated: October 4, 20261. Data controller
[Company name], [address], is the controller of the processing carried out on the lyane.app website and for managing customer accounts.
2. Data collected
Identification and contact data (name, email, company), connection data, billing data and the content of messages sent through the contact form.
3. Purposes and legal bases
Providing the service (performance of the contract), answering your requests (legitimate interest), billing (legal obligation), audience measurement (consent).
4. Data about your own clients
The data you record in Lyane about your clients is processed on your behalf, as a processor. A data processing agreement is available on request.
5. Retention periods
Account data: term of the contract, then 3 years. Billing data: 10 years. Contact requests: 3 years after the last exchange.
6. Recipients and processors
Your data is accessible to our authorized staff and to our technical processors (hosting, payment, email delivery): [list to complete].
7. Your rights
You have the right to access, rectify, erase, object to, restrict and port your data. Write to [email of the data protection officer].
You may also lodge a complaint with the CNIL, the French data protection authority.
8. Cookies
Audience measurement cookies are only set with your consent, which you can withdraw at any time.